Privacy Policy

SNUGL ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how personal information is collected, used, and disclosed by SNUGL.

This Privacy Policy applies to our website, related subdomains, and our SNUGL app. By using our service, you confirm that you have read and understood the collection, storage, use, and disclosure practices described here.

• Cookie: A small data file stored by your browser to recognize your browser, enable analytics, or remember preferences such as language settings.
• Company: When this policy mentions "we," "us," or "our," it refers to SNUGL, which is responsible for your information.
• Country: SNUGL and its founders are based in Germany.
• Customer: A company, organization, or person using SNUGL to manage services or baby-related records.
• Device: Any internet-connected device such as a phone, tablet, or computer used to access SNUGL.
• Personal Data: Any information that directly or indirectly identifies a natural person.
• Service: The website and app services provided by SNUGL.
• You: The person or entity using SNUGL or holding a SNUGL account.

We collect information when you use our app, register, subscribe, or submit a form.

• Name or username
• Phone numbers
• Email addresses
• Billing addresses
• Age-related information

Health-related data

As a baby and child tracking app, SNUGL stores health and development data that you voluntarily enter about your child.

• Feeding data such as breastfeeding sessions, bottle amounts, solids, and schedules
• Sleep data such as sleep and nap duration, start and end times, and notes
• Diaper data such as changes, types, and notes
• Growth data such as weight, height, and head circumference
• Health notes such as medication, temperature, symptoms, and free notes
• Milestone data and related dates
• Activity data such as tummy time or other custom routines

Device permissions

Some features optionally request device permissions.

• Photo library access: Used to upload images for profiles or entries. This permission is optional and can be denied.

We use the collected data to provide and improve SNUGL.

• To personalize your experience
• To improve the app and its features
• To respond to support requests
• To process subscriptions and transactions
• To send necessary emails related to your account or service

We do not sell health data. Personal data and operational usage data may be shared with service providers when necessary for hosting, database infrastructure, email delivery, payment handling, or support.

We may also disclose information when required by law or when necessary to protect our rights, users, or the public.

If you provide your email address, we may send you service-related emails, for example about support cases, your account, or your subscription. We do not send unsolicited commercial spam.

We keep information only as long as necessary to provide SNUGL or to comply with legal obligations.

• Account data is retained while your account is active.
• Tracking and health data is retained while your account is active so you can access the full history.
• Billing and payment records may be retained for up to 6 years where legally required.
• Support and communication records may be retained for up to 2 years after resolution.

Deleting your data

You can delete your account directly in the app by opening Settings, finding the Account section, and confirming account deletion.

You can also send a deletion request to [email protected] from the email address linked to your account.

Active personal and health data is removed from our active systems within 60 days after deletion. Encrypted backups may remain for a limited period and are then purged as well.

If the app crashes or runs into an error, it sends a pseudonymous technical error report to our Supabase servers in the EU. The report contains the error message, the stack trace (the place in the program code where the error occurred), the app version, the operating system version, the device platform and a random installation ID that is not linked to your account. It contains no names, no information about your child, no entries and no account ID.

We use these reports solely to find and fix errors. The legal basis is our legitimate interest in a stable app (Art. 6(1)(f) GDPR). The reports are deleted automatically after 90 days. You can switch this off at any time in the app under Settings → “Send crash reports”.

We use technical and organizational safeguards to protect personal data, including secure transmission, access restrictions, and protected infrastructure. No method can guarantee absolute security.

If you use Snugl without an account or without cloud sync, your entries stay on your device only; the app then only transmits crash reports (unless switched off) and, if you have an account, your account and subscription data.

SNUGL is intended for parents and guardians. The data stored in the app is entered by adults about their child. We do not knowingly collect personal data directly from children under 13.

We do not sell your personal information and we do not share it for cross-context behavioral advertising. SNUGL uses no advertising or tracking services in the app or on this website.

Depending on the state you live in (for example California, Colorado, Connecticut, Virginia or Washington), you may have the right to know what personal information we hold about you, to get a copy of it, to correct it and to have it deleted. You can delete your account and all of its data at any time in the app under Settings. For any other request, email [email protected]. We will not treat you differently for using these rights.

The baby tracking data you enter (such as feedings, sleep, diapers and growth) may count as consumer health data under some state laws. We use it only to provide the app's features to you, never for advertising, and we never sell it.

Your data is stored on servers in the European Union.

We may update this Privacy Policy when our service or legal requirements change. We will notify you before material changes take effect whenever required.

If you have questions about this Privacy Policy or your data, contact us at [email protected].